Shipping Policy
Welcome to Trinity Pharma! We are dedicated to providing you with high-quality pharmaceutical products and a seamless shopping experience. This Shipping Policy outlines our shipping procedures to ensure transparency and customer satisfaction.
1. Processing Time:
Orders are typically processed within 1-2 business days of receipt, excluding weekends and holidays. In instances of high order volumes or unforeseen circumstances, processing times may be extended. We strive to keep you informed of any delays.
2. Shipping Methods:
We offer several shipping options to accommodate your needs:
Standard Shipping: Estimated delivery within 5-7 business days.
Expedited Shipping: Guaranteed delivery within 2-3 business days.
International Shipping: Delivery times vary based on the destination. Customs processing may cause additional delays.
Please note that shipping costs are calculated based on the selected shipping method and the destination.
3. Order Tracking:
Once your order has been shipped, you will receive a confirmation email containing a tracking number. This allows you to monitor the progress of your delivery. Please allow up to 24 hours for the tracking information to become available.
4. Shipping Restrictions:
Trinity Pharma complies with all applicable laws and regulations regarding the shipment of pharmaceutical products. Some products may be subject to restrictions in certain regions or countries. It is the responsibility of the customer to be aware of and comply with any import restrictions in their area.
5. Returns:
Returning Your Product
To return your product, you should mail your product to:
Registered Office: Raj Vihar, Thrissur, 680 004.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
6. Undeliverable Packages:
If a package is deemed undeliverable due to an incorrect shipping address provided by the customer, refusal of the package, or other reasons beyond our control, the customer will be responsible for any additional shipping charges incurred for reshipment.
7. Contact Us:
If you have any questions or concerns about our shipping policy, please feel free to contact our customer service team at trinity.pharma@gmail.com
Trinity Pharma reserves the right to update or modify this Shipping Policy at any time without prior notice. Please review this page periodically for any changes.
Thank you for choosing Trinity Pharma!